Why to pay for Support?
Develope plugins, writing blog articles, ... all things you can think of takes time. We like to do this and even more we love to see our plugins on your blog. But time is limited on 24 hours a day.
The support of plugins takes time too. And as we offer our plugins and knowledge for free we can't spend more unpaid time on supporting this plugins.
So we worked out a few support plans and think they are fair. If you don't want to afford for support you can still use our free forums.
We also need your feedback so don't hesitate to drop us some lines.
| Features | Free | Premium | Business | |||
|---|---|---|---|---|---|---|
| Price per year (USD) | $0 | $50 | $100 | $250 | $500 | $1,000 |
| Price per year (USD) | $0 | $50 | $100 | $250 | $500 | $1,000 |
| Plugins | ||||||
| SVN Access1 | - | x | x | - | x | x |
| Emergency hotfixes | - | - | x | - | x | x |
| Support | ||||||
| Free forum support | x | x | x | x | x | x |
| Premium forum support2 | - | x | x | x | x | x |
| Tickets3 | - | - | x | x | x | x |
| E-mail support3 | - | - | x | x | x | x |
| Telephone support4 | - | - | x | - | x | x |
| Emergency bugfix escalation | - | - | x | - | x | x |
| Max Initial Response Time5 | - | 72 hr | 48 hr | 48 hr | 24 hr | 12 hr |
| my-Credits included | - | - | 40 | 40 | 150 | 400 |
| Expert Service | ||||||
| Remote Troubleshooting4 | - | - | x | x | x | x |
| Expert Code Review4 | - | - | - | - | x | x |
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- 1. SVN Access will be read-only and is not available for the moment.
- 2. Premium Support Forums are available 24/7/365 and do not use any my-Credits.
- 3. E-mail support uses 10 my-Credits per incident.
- 4. Uses 50 my-Credits per hour, with a 25 my-Credits minimum.
- 5. Support requests will be acknowledged within the maximum time listed, although actual response time may be faster. This does not include the total time required to resolve the request.
